Services

Domiciliary care

Instant Homecare promotes independence and want individuals to carry on with their normal lives as much as possible with assistance where required. We want families and friends to be able to maintain their usual relationships with the individual, and for us to assist and support professionally, with dignity and respect when tasks become difficult.

We are able to assist with activities from personal care to companionship in a person-centred way that suits the individual’s needs and circumstances.

CQC Service User Bands

Instant Homecare provides services for the following CQC bands of service user;

• Adults aged 65+
• Adults 18-65
• Physical disability
• Dementia
• Sensory Impairment

Our services include:

Domiciliary Care

Instant Homecare provides support for individuals that need day to day assistance enabling them to continue to live safely in their homes. This support includes;

Personal Care Tasks;

• Assisting supported individuals to get out of bedand go to bed within the scope of the service.
• Assisting dressing and undressing, respecting the individual’s privacy and dignity at all times.
• Personal hygiene and personal grooming – This includes toileting, washing, bathing, showering, shaving and hair care, provided with dignity and respect.
• Assistance with eating and drinking.
• Continence management.
• Administration or assistance with medication, delivery, collection and ordering of medication from pharmacies.
• Pressure Area Care and Prevention. Staff will be trained to identify and raise concerns immediately regarding issues with skin integrity. GP’s/the local community nurse team will be contacted immediately to assess the individual and provide the necessary treatment and monitoring.
• Assistance with mobility.

Practical Care Tasks;

• Making/changing a client’s bed.
• Assisting with shopping trips or collecting shopping.
• Supporting with laundry.
• Supporting with ironing.
• Meal and drink preparation.
• Assistance with pets.
• Light household chores including washing/drying up, cleaning kitchens, bathrooms and toilets, hoovering, and dusting.
• Supporting with hobbies and interests.
• Companionship.
• Taking individuals to and back home from appointments, clubs, and supporting access to the community and accompanying with social activities.
• Assisting with mobility outside the home.

All tasks will be individually risk assessed in the individual’s home prior to service commencement to ensure safety of staff and the supported individual.

Palliative Care/End of Life Care

We will care for and support those individuals who are in palliative care or at end of life.  We will work with the local palliative nursing team services and GP’s to care for individuals according to their own needs and wishes. Supported individuals will have the opportunity to detail their wishes for their own end of life care according to their own preferences, in case the time comes when the individual no longer has capacity and is unable to communicate their own decisions. This document can be reviewed by the individual and updated at any time. All staff will be trained in end of life care and will treat individuals and families with the upmost dignity and respect, be compassionate, considerate and will fully respect the circumstances, providing support to the individual and family through a difficult time.

Companionship

Instant Homecare recognises how important companionship is to an individual’s general well-being and happiness and the negative effects isolation can have on a human being. It is so important for people to be able to chat and spend time with others in a social context in order to lift spirits, feel included, and maintain mental well-being, in turn improving their general health and happiness. This is so important especially in the times we are living in at present. We can arrange for a staff member to be with an individual whilst their primary carer takes a well-deserved break, knowing that their loved one will be safe and cared for whilst they are away. We are able to provide companionship for people who are isolated and have little or no contact with others.  At Instant Homecare we recognize the importance of mind stimulation with regards to well-being and we can support individuals with any hobbies or interests they may have, play games or just simply have a chat and a laugh to raise spirits.

Staff personalities, interests and experience will be matched to those of our clients’ needs and characters in order to provide an engaging, positive experience for both staff and our supported individuals. Feedback from individuals regarding suitability will be sought to ensure the best matches between the staff and the supported person.